Privacy policy

Last updated: October 1, 2026

Privacy Policy

This Privacy Policy explains how Livgom ("Livgom", "we", "us" or "our") collects, uses and shares personal information when you visit livgom.com (the "Site"), buy from us, subscribe, or contact us. We wrote it to be read, not skimmed past. If anything is unclear, email support@livgom.com.

Our privacy promises in short

  • We do not sell your personal information for money.
  • We collect only what we need to run the store, deliver your orders and improve our marketing.
  • We never use the specific products you buy, or any health information, to target you with ads on other platforms.
  • You can unsubscribe from emails and texts at any time, and you can opt out of targeted advertising.
  • You can ask to see, correct or delete your personal information.

1. Information we collect

Information you give us

  • Contact and account details: name, email address, phone number, shipping and billing address, and account login.
  • Order information: products purchased, subscription details, order history, and communications about your order.
  • Payment information: payments are processed by our payment providers (such as Shopify Payments, Shop Pay, PayPal, Apple Pay and Google Pay). We do not see or store your full card number.
  • Customer support: messages, emails, refund requests and anything else you choose to share with us.
  • Marketing preferences: whether you signed up for emails or text messages, and your choices about them.
  • Reviews: if you leave a product review, the review and the name you choose to display.

Information collected automatically

  • Device and usage data: IP address, browser and device type, approximate location based on IP, pages viewed, links clicked, referring website, and the time and date of your visit.
  • Cookies, pixels and similar technologies: described in Section 3.

Information from others

  • Our service providers (for example, payment, fraud prevention, shipping and advertising partners) may share information with us such as fraud signals, delivery status, or whether you arrived from one of our ads.

2. How we use your information

  • To process and ship your orders, manage subscriptions, send order and shipping updates, and send renewal reminders.
  • To process payments, refunds and our 90 Day Empty Bottle Guarantee.
  • To answer questions and provide customer support.
  • To prevent fraud, abuse and security incidents, and to enforce our Terms.
  • To send marketing emails and texts when you have agreed to receive them.
  • To measure and improve our Site, products and advertising, including showing relevant Livgom ads on other platforms (see Section 3).
  • To comply with legal obligations, such as tax, accounting and product safety requirements.

3. Cookies, pixels and advertising

We use cookies and similar technologies (such as pixels, tags and SDKs) to keep your cart working, remember your preferences, understand how the Site is used, and measure our advertising. These include:

  • Essential cookies from Shopify that make the cart, checkout and account work. These cannot be turned off.
  • Analytics, such as Shopify Analytics and Google Analytics, to understand which pages are helpful.
  • Advertising pixels and conversion tools from Meta (Facebook and Instagram), Google (including Google Ads and YouTube) and TikTok. These tell the platforms when someone who saw a Livgom ad visits our Site or completes a purchase, so we can measure results and show ads to people more likely to be interested. Some of this data may be sent from our servers to these platforms (for example, the Meta Conversions API), using hashed identifiers such as an email address or phone number.

What we do not share for advertising. We do not send health conditions, symptoms or medical information to advertising platforms, and we do not create ad audiences based on health conditions.

Your choices. Visitors in regions that require it see a cookie banner where you can accept or decline non essential cookies. You can also opt out of targeted advertising on our Your Privacy Choices page, and we honor the Global Privacy Control (GPC) signal from your browser as a valid opt out. You can also control ads through your browser settings, Meta Ad Preferences, Google My Ad Center, the TikTok app privacy settings, and the Digital Advertising Alliance opt out.

4. Email and text messages

Email. If you subscribe to our emails, we send product news, tips and offers. Every marketing email includes an unsubscribe link and our mailing address. You will still receive transactional emails about your orders and subscriptions, such as confirmations, shipping updates and renewal reminders.

Text messages (SMS). We send marketing texts only if you give your express written consent, using a separate checkbox or keyword. Consent is never a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. We do not sell or share your phone number or SMS consent with third parties for their own marketing purposes.

5. How we share information

We share personal information only as needed to run our business:

  • Service providers that work on our behalf, such as Shopify (our ecommerce platform), payment processors, our subscription and cart apps, shipping carriers and fulfillment partners, email and SMS providers, customer support tools, review platforms, and fraud prevention services. They may use your information only to provide services to us.
  • Advertising and analytics partners such as Meta, Google and TikTok, as described in Section 3.
  • Legal and safety reasons, when required by law, subpoena or court order, or to protect the rights, property or safety of Livgom, our customers or others.
  • Business transfers, if Livgom is involved in a merger, acquisition or sale of assets, in which case this policy will continue to apply to your information.
  • With your consent or at your direction.

6. We do not sell your personal information

We do not sell personal information for money and we have not done so in the past 12 months. Under some state laws (including California), the use of advertising cookies and pixels described in Section 3 may be considered "sharing" for cross context behavioral advertising or "targeted advertising". You can opt out of this at any time on our Your Privacy Choices page or by enabling Global Privacy Control in your browser. We do not knowingly sell or share the personal information of consumers under 16.

7. Consumer health data

Some states, such as Washington (My Health My Data Act) and Nevada, protect "consumer health data". Buying a dietary supplement or comfort product could be seen as revealing information about your health. We treat this information with extra care:

  • We collect it only to process your order, provide support, honor our guarantee and meet legal requirements.
  • We share it only with service providers that help us do those things.
  • We do not sell consumer health data and do not use it for targeted advertising.
  • You can ask to access or delete it, or withdraw your consent, by emailing support@livgom.com.

8. Your privacy rights

Depending on where you live (including California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia and other states with privacy laws), you may have the right to:

  • Know and access the personal information we hold about you, and receive a copy.
  • Correct inaccurate information.
  • Delete your personal information, subject to legal exceptions (for example, records we must keep for tax purposes).
  • Opt out of the sale or sharing of personal information, targeted advertising and profiling.
  • Limit the use of sensitive personal information (we do not use it for purposes that require this option).
  • Appeal our decision if we deny your request.
  • Not be discriminated against for exercising any of these rights. We will not deny you goods, charge different prices or provide a different level of service because you used your rights.

How to make a request. Email support@livgom.com with the subject "Privacy Request", or call +1 (217) 396 9139. We will verify your identity by matching information you provide with information in our records, and we respond within 45 days (we may extend this once by 45 days when reasonably necessary, and we will tell you why). You may use an authorized agent; we may ask for proof that the agent is authorized. To appeal a decision, reply to our response with the subject "Privacy Appeal" and we will answer within the time required by your state law. If your appeal is denied, you may contact your state Attorney General.

California notice at collection. In the past 12 months we have collected the following categories of personal information: identifiers (such as name, email, phone, address, IP address); customer records and commercial information (such as purchases and subscriptions); internet or network activity (such as browsing on our Site); approximate geolocation; and inferences drawn from purchases. We collect them from you, your device and our service providers, for the purposes listed in Section 2, and disclose them to the categories of recipients listed in Section 5. California residents may also request information about disclosures for direct marketing under the Shine the Light law.

9. How long we keep information

We keep personal information only as long as needed for the purposes in this policy. Order and transaction records are generally kept for 7 years for tax and accounting reasons. Records of subscription consent are kept for at least 3 years. Marketing data is kept until you unsubscribe or ask us to delete it, and then for a short period to honor your choice. Analytics data is kept in summarized or deidentified form where possible.

10. How we protect information

We use reasonable administrative, technical and physical safeguards. Our checkout is encrypted (HTTPS), and payment details are handled by PCI compliant payment providers. No system is perfectly secure, so we also limit access to personal information to people and providers who need it.

11. Children

Our Site and products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us personal information, email us and we will delete it.

12. Location of processing

Livgom is based in the United States and sells only to customers in the United States. Your information is processed and stored in the United States, and may be processed by our service providers in other countries under appropriate safeguards.

13. Third party links

Our Site may link to websites we do not control. Their privacy practices are governed by their own policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version here with a new "Last updated" date, and if a change is material we will tell you by email or with a notice on the Site.

15. Contact us

Livgom
8722 E Laurel St, Mesa, AZ 85207, United States
Email: support@livgom.com
Phone: +1 (217) 396 9139, Monday to Friday, 9 AM to 5 PM Arizona Time (MST)