Refund policy

Last updated: October 1, 2026

Refund Policy and 90 Day Empty Bottle Guarantee

We want you to buy from Livgom with zero risk. Every Livgom product is backed by our 90 Day Empty Bottle Guarantee: use it every day, and if you are not happy for any reason, we refund the product price. You do not need to send anything back, and it does not matter if the bottle or jar is open or empty.

What the guarantee covers

  • 90 days from delivery. You have 90 days from the date your order was delivered to ask for a refund.
  • Open or empty is fine. We know a daily product needs time, so you can use it all and still get your money back.
  • No return shipping. Keep the product or dispose of it. We will never ask you to pay to ship a bottle back.
  • Every product. R-ALA, Nattokinase, Magnesium, Cooling Foot & Leg Cream and Acupressure Comfort Insoles are all covered.
  • Kits. If you bought a 2 or 3 bottle kit, the guarantee covers the full kit price.
  • Subscriptions. If you subscribe, the guarantee covers every order of that product delivered during the first 90 days of your subscription.

How to request a refund

  1. Email support@livgom.com with your order number (or the email address you used to order) and the words "Refund request". A short note on why is welcome but never required.
  2. We reply within 1 business day to confirm your refund.
  3. If you have an active subscription, tell us whether you also want to cancel it. We can do both in the same reply, or you can cancel online yourself in your account.

When you get your money

Approved refunds are issued within 2 business days to your original payment method. Your bank or card issuer usually posts the credit within 5 to 10 business days after that. We email you as soon as the refund is sent.

What is refunded

  • The full product price you paid, plus the sales tax charged on it.
  • Shipping fees and optional shipping protection are not refunded, because those services were already provided. Most orders ship free, so for most customers this is $0.
  • Free gifts included with a kit are not refunded separately, since they were not charged.

Honest limits

We keep this guarantee simple so we can keep offering it. A few fair limits apply:

  • One guarantee refund per customer, per product. The guarantee is for trying a product. If you buy the same product again after a guarantee refund, that new order is not covered by the guarantee (it is still covered for damage, wrong items and lost packages).
  • Bought from us. The guarantee applies to orders placed on livgom.com. Products bought from third party sellers or marketplaces are not covered.
  • After 90 days. Requests made more than 90 days after delivery are not covered, except for subscription renewal charges as explained below.
  • Abuse. We may decline refunds when we see clear signs of abuse, such as multiple accounts or addresses used to claim the same guarantee more than once.

Subscription renewal charges

If a subscription renewal was charged after you meant to cancel, email us within 14 days of that charge. If the order has not shipped, we cancel it and refund it in full. If it has already shipped, we refund it in full one time per subscription, and you can keep the product. Either way, we cancel the subscription for you right away if you ask.

Damaged, wrong or missing items

If your order arrives damaged, has the wrong item, or is missing something, email us within 30 days of delivery with your order number and a photo. We send a free replacement or a full refund, your choice. This is separate from the 90 Day Guarantee and does not count toward the one refund limit.

Canceling an order before it ships

If you change your mind before your order ships, email us and we cancel it and refund it in full, including shipping. Once an order has shipped, the 90 Day Guarantee still protects you.

Before you dispute a charge

Please email us first. We answer within 1 business day and a refund through us is almost always faster than a bank dispute. If you do not recognize a charge from Livgom, write to us and we will help you identify it.

Contact

Livgom, 8722 E Laurel St, Mesa, AZ 85207, United States
Email: support@livgom.com
Phone: +1 (217) 396 9139, Monday to Friday, 9 AM to 5 PM Arizona Time (MST)

Our mailing address is for correspondence only. Please do not mail products back, since returns are not required.