Shipping policy
Last updated: October 1, 2026
Shipping Policy
We want your order to arrive quickly, with clear updates from the moment you buy. Here is exactly how shipping works at Livgom.
Where we ship
We ship to addresses in the United States: all 50 states, plus APO, FPO and DPO military addresses. We do not ship outside the United States at this time.
Shipping costs
- Free standard shipping on orders of $50 or more (product subtotal after discounts, before tax).
- Free shipping on every subscription order, no minimum.
- Orders under $50: standard shipping is $5.95.
The exact shipping cost is always shown at checkout before you pay.
Processing time
Orders are processed and handed to the carrier within 1 to 3 business days (Monday to Friday, excluding US federal holidays). Orders placed on weekends or holidays begin processing the next business day.
Delivery time
After your order ships, standard delivery usually takes 3 to 7 business days. From the day you order, most customers receive their package within 4 to 10 business days. Remote areas, Alaska, Hawaii, military addresses and peak holiday periods can take a few days longer. The estimated delivery window is also shown at checkout.
If we ever cannot ship your order within the time we stated, we will email you with a new estimate and give you the choice to cancel for a full refund.
Tracking your order
As soon as your order ships, we email you a tracking number and link. You can also check your order status on our Track Your Order page or in your account. Tracking can take up to 24 hours to show its first update after the label is created.
Subscription orders
Subscription orders ship automatically on your renewal date, always with free shipping, and each one comes with its own tracking email. You can change your next ship date, skip an order or update your address anytime online in your account.
Lost or delayed packages
If your tracking has not updated for 7 business days, or your package has not arrived 15 business days after it shipped, email us. We contact the carrier and, if the package is lost, we send a free replacement or a full refund, your choice.
Marked as delivered but not received
Please check around your home, with neighbors and your mailbox or front office, and wait 2 business days, since carriers sometimes mark packages early. If it still has not appeared, email us within 30 days of the delivery date. We open a claim with the carrier and work with you to make it right. If you added optional shipping protection at checkout, we send a free replacement right away without waiting for the carrier claim.
Damaged in transit
If anything arrives damaged, email us a photo within 30 days of delivery and we send a free replacement or a full refund. You do not need to return the damaged item.
Wrong or incomplete address
Please check your shipping address carefully at checkout. If you notice a mistake, email us right away. We can update the address for free if the order has not shipped yet. If a package is returned to us because of an incorrect or incomplete address, we will contact you and either reship it to the corrected address (a standard shipping fee may apply on orders that were not eligible for free shipping) or refund the product price.
Shipping protection
Optional shipping protection may be offered at checkout. It is never added automatically. Every order is covered for loss and damage as described above whether or not you choose it.
Questions
Email support@livgom.com with your order number and we will reply within 1 business day. Phone: +1 (217) 396 9139, Monday to Friday, 9 AM to 5 PM Arizona Time (MST).