Terms of service

Last updated: October 1, 2026

Terms of Service

These Terms of Service ("Terms") govern your use of livgom.com (the "Site") and your purchases from Livgom ("Livgom", "we", "us" or "our"). By using the Site or placing an order, you agree to these Terms, our Privacy Policy, Refund Policy, Shipping Policy and Subscription Policy. Please read them carefully.

1. Who can use the Site

You must be at least 18 years old and able to form a binding contract to place an order. We currently sell and ship only within the United States. You agree to give us accurate, current information and to keep your account login secure. You are responsible for activity under your account.

2. Our products and health information

Livgom sells dietary supplements and personal comfort products. Statements about our dietary supplements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease. Our comfort products (such as the Cooling Foot & Leg Cream and Acupressure Comfort Insoles) are designed for comfort and are not medical devices or medicines.

Content on the Site is for general information only and is not medical advice. Always read the label and follow the directions. Talk to your doctor before use if you are pregnant or nursing, take prescription medication, have a medical condition or are scheduled for surgery. Individual results vary. See our Health Disclaimer for more.

3. Orders, pricing and payment

  • All prices are in US dollars. Applicable sales tax and any shipping charges are shown at checkout before you pay.
  • Placing an order is an offer to buy. We accept it when we ship the product. We may limit or cancel orders (for example, for suspected fraud, resale, pricing errors or product availability), and if we do we refund any amount charged in full.
  • We work to show prices and product information accurately. If we find a pricing error, we will contact you before shipping and you may cancel for a full refund.
  • Any "compare at" or crossed out price on our Site reflects the regular price we actually charge for the same items purchased separately.
  • By giving us a payment method, you confirm you are authorized to use it and you authorize us and our payment processors to charge it for your order (and, if you subscribe, for each renewal as described in Section 4).

4. Subscriptions (Subscribe & Save)

Some products can be purchased as a one time order or as a subscription. Choosing a subscription is always optional, and a one time purchase option is always available.

  • Automatic renewal. When you choose Subscribe & Save, you agree that your subscription will renew automatically and that we will charge your payment method on each renewal date until you cancel.
  • Frequency. Your subscription renews every 30 days, whichever kit you choose (1, 2 or 3 bottles): the kit you chose ships to you every month until you cancel. You can skip a month, pause, or cancel anytime in your account.
  • Price. Each renewal is charged at the same subscription price you paid on your first order, plus applicable sales tax. Shipping on subscription orders is free. The price and the every 30 days renewal schedule are shown next to the subscription option on the product page, in your cart, at checkout and in your confirmation email.
  • Renewal reminders. We email you before each renewal charge (at least 3 days before), with the amount, the date and a link to skip, change or cancel. We also send a yearly reminder of your active subscription.
  • Price changes. We will not change the price of your subscription without telling you first. We email you at least 7 days before any price change, with instructions on how to cancel if you do not want to continue.
  • Skip, pause or change. You can skip a month, pause, or cancel anytime online in your account under Manage Subscriptions. You can also change your ship date, swap products or update your payment and address there.
  • Cancel online anytime. You can cancel online, without calling or talking to anyone: log in to your account, open Manage Subscriptions and click Cancel. You can also use the manage link in any subscription email, or email support@livgom.com and we cancel it for you within 1 business day. We may show you one option to skip or pause instead, but the Cancel button always remains available and works immediately. You will receive an email confirming your cancellation.
  • Timing. Cancel any time before your next renewal date and you will not be charged again. There are no cancellation fees and no minimum number of orders.
  • Refunds on subscriptions. Subscription orders are covered by our 90 Day Empty Bottle Guarantee. If a renewal was charged after you meant to cancel, see our Refund Policy.
  • Failed payments. If a renewal payment fails, we will notify you and may retry the charge. If payment cannot be completed, your subscription may be paused until you update your payment method.

Full details are in our Subscription Policy.

5. Promotions and gifts

Discount codes and promotions are subject to the terms shown with them, cannot be combined unless stated, have no cash value and may end at any time without affecting orders already placed. Free gifts included with a kit are given while supplies last and have no cash value.

6. Shipping, refunds and guarantee

Shipping is governed by our Shipping Policy. Refunds and our 90 Day Empty Bottle Guarantee are governed by our Refund Policy. Risk of loss passes to you when the package is delivered to the carrier, but we still replace or refund lost and damaged packages as described in those policies.

7. Reviews and content you submit

If you submit a review, comment or photo, you confirm it is your honest experience and that you have the right to share it, and you give us a non exclusive, royalty free license to display it on our Site and marketing. We publish genuine reviews from verified customers, positive and negative, and we never pay for or write reviews. We may remove content that is unlawful, offensive, contains personal information or makes medical claims.

8. Acceptable use

You agree not to misuse the Site, including by attempting unauthorized access, interfering with its operation, scraping it with automated tools, placing fraudulent orders, or buying products for unauthorized resale.

9. Intellectual property

The Site and its content, including the Livgom name and logo, text, graphics, images and design, belong to Livgom or its licensors and are protected by law. You may not copy or use them without our written permission.

10. Disclaimers

Except as expressly stated in these Terms and our policies, the Site and products are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non infringement. Nothing in these Terms limits any rights you have under applicable consumer protection laws that cannot be waived.

11. Limitation of liability

To the fullest extent permitted by law, Livgom will not be liable for any indirect, incidental, special, consequential or punitive damages, and our total liability for any claim related to the Site or our products will not exceed the amount you paid for the product that gave rise to the claim. Some states do not allow these limits, so they may not apply to you.

12. Indemnity

You agree to indemnify Livgom against claims arising from your misuse of the Site or your violation of these Terms, to the extent permitted by law.

13. Resolving problems

Most concerns can be solved quickly. Please email support@livgom.com first and give us a chance to fix it; we respond within 1 business day. These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict of law rules. Any dispute that is not resolved informally will be handled in the state or federal courts located in Maricopa County, Arizona, except that either party may bring an individual claim in small claims court where you live.

14. Changes to these Terms

We may update these Terms from time to time. Changes apply from the "Last updated" date and do not affect orders placed before that date. If we change subscription terms in a way that affects you, we will email you in advance.

15. Contact

Livgom
8722 E Laurel St, Mesa, AZ 85207, United States
Email: support@livgom.com
Phone: +1 (217) 396 9139, Monday to Friday, 9 AM to 5 PM Arizona Time (MST)