Cancellation policy
Last updated: October 1, 2026
Subscription Policy
The short version: Subscribe & Save gives you 25% off every order, for as long as you stay subscribed, with free shipping on orders of $90 or more, like our Buy 3 Get 3 Free bundle. You pay the same price on every renewal. You get an email before each charge. You can skip, pause or cancel online in a few clicks, no phone call needed.
At a glance
| Subscription | One time price | Subscription price | Ships and renews |
|---|---|---|---|
| R-ALA, Buy One (1 bottle, 30 day supply) | $39.99 | $29.99 | Every 30 days |
| R-ALA, Buy 1 Get 1 FREE (2 bottles, 60 day supply) | $39.99 | $29.99 | Every 30 days |
| R-ALA, Buy 2 Get 2 Free (4 bottles, 120 day supply) | $79.99 | $59.99 | Every 30 days |
| R-ALA, Buy 3 Get 3 Free (6 bottles, 180 day supply) | $124.99 | $93.74 | Every 30 days |
| Nattokinase, 1 bottle | $39.99 | $29.99 | Every 30 days |
| Magnesium, 1 bottle | $39.99 | $29.99 | Every 30 days |
Prices are before sales tax. Every subscription order ships with Standard Tracked & Insured Shipping (5 to 8 business days): free on orders of $90 or more, including our Buy 3 Get 3 Free bundle, and $6.90 on smaller orders. Every subscription ships and renews every 30 days, whichever bundle you choose (Buy One, Buy 1 Get 1 FREE, Buy 2 Get 2 Free or Buy 3 Get 3 Free): the same bundle arrives every 30 days at 25% off. For example, Buy 1 Get 1 FREE on Subscribe & Save is 2 bottles every 30 days for $29.99. With Buy 3 Get 3 Free, the FREE Cooling Foot & Leg Cream and FREE Acupressure Comfort Insoles ship with your first order. The exact price for your choice is always shown on the product page, in your cart and at checkout before you pay. If a price in this table ever differs from what you saw at checkout, the checkout price you agreed to applies.
Frequently asked questions
How does Subscribe & Save work?
Choose Subscribe & Save on the product page. You pay the subscription price today and the same bundle ships automatically every 30 days, at the same price, until you cancel. Choosing a subscription is optional; you can always buy once instead.
Will the price go up after my first order?
No. Every renewal is charged at the same subscription price as your first order, plus applicable sales tax. There is no "intro price" that jumps later. If we ever need to change a price, we email you at least 7 days in advance with clear instructions to cancel if you prefer.
When will I be charged?
Today, when you place your first order. After that, on each renewal date, every 30 days, whichever bundle you chose. Your next charge date is shown in your account under Manage Subscriptions.
Will you remind me before a renewal?
Yes. We email you at least 3 days before every renewal charge with the date, the amount and a one click link to skip, change or cancel. We also send a yearly reminder that your subscription is active.
How do I cancel?
- Log in to your account on livgom.com (or use the "Manage subscription" link in any subscription email).
- Open Manage Subscriptions.
- Click Cancel subscription and confirm.
That is it. You never need to call us or talk to anyone. We may show you one option to skip or pause instead, but the Cancel button is always there and works right away. You get an email confirming your cancellation. You can also email support@livgom.com and we cancel it for you within 1 business day.
Is there a minimum commitment or cancellation fee?
No. There is no minimum number of orders and no fee. Cancel any time before your next renewal date and you will not be charged again.
Can I skip, pause or change my order?
Yes, anytime online under Manage Subscriptions. You can skip a month, pause, or cancel anytime. You can also move your next ship date, change quantity, swap products, or update your address and payment method.
What if I forgot to cancel before a renewal?
Email us within 14 days of the charge. If the order has not shipped, we cancel and refund it in full. If it already shipped, we refund it in full one time per subscription, and you can keep it. Details are in our Refund Policy.
Does the 90 Day Empty Bottle Guarantee cover subscriptions?
Yes. Every order of a product delivered during the first 90 days of your subscription is covered. If you are not happy, email us and we refund the product price, even if the bottles are empty. No need to send anything back. Limit one guarantee refund per customer, per product.
How much is shipping?
Every subscription order ships with Standard Tracked & Insured Shipping within the United States and arrives in 5 to 8 business days. Shipping is free on orders of $90 or more, including our Buy 3 Get 3 Free bundle, and $6.90 on smaller orders. Each shipment gets its own tracking email.
What happens if my payment fails?
We email you and may retry the charge over the next few days. You can update your card in your account. If payment cannot be completed, your subscription is paused, not canceled, until you update it.
How do I know what I agreed to?
Right after you subscribe, we email you a confirmation with the price, the every 30 days renewal schedule, next charge date, how to cancel and a direct link to manage your subscription. Keep it for your records. We keep a record of your subscription choice for at least 3 years.
Questions?
Email support@livgom.com or call +1 (217) 396 9139, Monday to Friday, 9 AM to 5 PM Arizona Time (MST). These terms are part of our Terms of Service.